Where to get help with a static caravan problem

Free consumer advice

Independent advice on your rights as a consumer — including if you think you were misled or pressured into buying.

Citizens Advice consumer service (England and Wales)

Consumer helpline 0808 223 1133. It can refer your case to Trading Standards.
Contact Citizens Advice — Citizens Advice consumer service (England and Wales)
Advice Direct Scotland

Free consumer advice in Scotland at consumeradvice.scot, or call 0808 164 6000.
Visit consumeradvice.scot — Advice Direct Scotland
Consumerline (Northern Ireland)

The Department for the Economy’s consumer advice service for Northern Ireland.
Visit Consumerline — Consumerline (Northern Ireland)
If you were misled or pressured into buying

Citizens Advice explains your rights after misleading or aggressive selling — including unwinding the contract.
Read Citizens Advice — If you were misled or pressured into buying

Start with the park’s own complaints procedure. See our guide to complaints and disputes for the steps and time limits.

NCC: when things go wrong

How to use the National Caravan Council’s free Informal Dispute Resolution Service for complaints about NCC member parks.
NCC dispute service — NCC: when things go wrong
NCC dispute service guidance

What the NCC service can and can’t look at, the time limits, and the Independent Case Examiner stage.
Read the guidance (PDF) — NCC dispute service guidance
Financial Ombudsman Service

For complaints about a finance provider, after you’ve used the provider’s own complaints process.
Visit the Ombudsman — Financial Ombudsman Service
Make a court claim for money

GOV.UK’s guide to small claims in England and Wales, with links for Scotland and Northern Ireland.
Read on GOV.UK — Make a court claim for money

The two trade bodies for holiday parks. Their published codes and model agreements are useful reading before you buy.

National Caravan Council (NCC)

The trade association for the caravan, holiday park and park home industry. Its consumer pages include buying guides, its Best Practice Guidance for Holiday Parks and its model agreement.
NCC consumer guidance — National Caravan Council (NCC)
HARPA (formerly BH&HPA)

The Holiday and Residential Parks Association — the trade body for park owners, renamed from the British Holiday & Home Parks Association in January 2026.
Visit HARPA — HARPA (formerly BH&HPA)
UK Parks: buying a holiday caravan

HARPA’s consumer questions and answers for people thinking of buying.
Read the FAQs — UK Parks: buying a holiday caravan
Business Companion: holiday parks

Trading Standards guidance for holiday park businesses on fair contracts and fair selling — useful for owners to know what parks are told.
Read the guidance — Business Companion: holiday parks

Gas Safe Register

Find or check a registered gas engineer. Only Gas Safe registered engineers may legally work on gas appliances.
Find an engineer — Gas Safe Register
NCC: carbon monoxide safety

The NCC’s booklet on carbon monoxide alarms and gas safety in holiday caravans (March 2026).
Read the booklet (PDF) — NCC: carbon monoxide safety
Electrical Safety First: periodic inspection

What a periodic electrical inspection involves, and how often to have one.
Read more — Electrical Safety First: periodic inspection

Park home residents have legal rights that holiday caravan owners don’t — see holiday home or residential park home?

GOV.UK: park homes

The government’s guide to park home rights in England.
Read on GOV.UK — GOV.UK: park homes
LEASE (Leasehold Advisory Service)

Free advice for park home residents in England.
Visit LEASE — LEASE (Leasehold Advisory Service)
GOV.WALES: park homes

Park home rights, sales and pitch fees in Wales.
Read on GOV.WALES — GOV.WALES: park homes

HMRC: VAT on caravans

VAT Notice 701/20 — the VAT rules for caravans, pitch fees, utilities and lettings.
Read on GOV.UK — HMRC: VAT on caravans
Renting out a property: paying tax

GOV.UK’s guide to tax on letting income, allowable expenses and when you need Self Assessment.
Read on GOV.UK — Renting out a property: paying tax
Letting a self-catering holiday home in England

GOV.UK’s guide to the rules for holiday lets in England.
Read on GOV.UK — Letting a self-catering holiday home in England